FAQ

Fibre is much, much faster than ADSL and Naked ADSL, which means that you’ll make a faster and better connection when downloading emails, files, website content, media-rich files, etc. ADSL (including Naked ADSL) runs over old copper telephone wires and was never really meant to do anything more than making sure you can phone your granny. Linespeeds and connectivity can be affected by copper wire theft and the distance your house is from the Openserve local exchange box. Fibre on the other hand, uses some of the most recent technology with the sole purpose of transmitting data at incredibly fast speeds. Oh, it’s also made out of tiny glass particles so it doesn’t get nicked!

First, check what is available in your area by adding your address to our coverage map. If Fibre is available in your area, great! Place the order and we’ll do all the boring stuff, send you some cool stuff (your free-to-use router of course), sort out your installation and activation, and bada-bing, bada-bang, you’re online!

Upgrades are effective within 3 days of placing your upgrade request. Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month)